Registration
Where can I register?
You can register at https://shop.hainbuch.com/register
Who can register in the shop
- All HAINBUCH business customers with a delivery adress in Germany, Austria and Sweden.
- All HAINBUCH dealers worldwide.
Why can´t I log in after registering?
- Because you must first confirm your e-mail address after registering. Please click on the link in the confirmation e-mail.
- It can take up to 2 days for your account to be activated. As soon as your account has been activated, you will receive an account activation e-mail.
Order
How do I find out whether my order has been processed in the shop?
You can see all your orders in the order overview: https://shop.hainbuch.com/orders/
Can I cancel my order?
Unfortunately, you cannot currently cancel orders directly in the store.
Please contact our sales team by phone:
- Germany and HAINBUCH Dealers: +49 7144.907-777
- Austria: +43 7252 220250
- Sweden: +46 08 732 75 50
How do I find a product?
Enter the HAINBUCH article number, name or drawing number in the search bar on the start page or in the search bar at the top right of the product page.
Can I collect my order myself?
No, unfortunately this is not possible.
Where do I select my delivery address?
You can select the delivery address in the shopping cart at the top right under “Recipient”.
Can I change delivery addresses or create new ones?
This is not possible. You can only access the addresses that are stored in our system.
If you would like to change or create a new address, please send us an e-mail to:
- Germany and HAINBUCH Dealers: order@hainbuch.de
- Austria: verkauf@hainbuch.at
- Sweden: hainbuch@hainbuch.se
Shipping & Returns
How quickly will the item be delivered?
You can see the dispatch date in your order. The delivery time is then added to the dispatch time. This varies depending on the shipping provider.
Can I return items?
Yes, but please note the legal regulations and the HAINBUCH terms and conditions. Please contact our sales team for more information at:
- Germany and HAINBUCH Dealers: +49 7144.907-777
- Austria: +43 7252 220250
- Sweden: +46 08 732 75 50
How I can return my item?
Please fill out our »Return of goods« and enclose it with the return.
How much does the return cost?
The cost of returning a product is 5% of the purchase price. However, there is a minimum charge of €10 for restocking.
Who do I contact if I have a complaint?
In the event of a complaint, please contact our sales team on:
- Germany and HAINBUCH Dealers: +49 7144.907-777
- Austria: +43 7252 220250
- Sweden: +46 08 732 75 50
Which shipping service providers does HAINBUCH work with?
- Germany
Standard delivery: DPD - International
Standard delivery: DPD
Where can I find shipment tracking?
If the function is available, you will find the consignment number under the “Orders” tab, in the order under “Tracking”.
Is it possible to specify a preferred delivery date?
If you do not need the goods on the fastest possible dispatch date, but at a later date, you can specify a preferred dispatch date in the shopping cart.
My Account
Where can I change my password?
You can change your password under »My account« [display name] in the »Profile« tab.
To do this, enter your current password and your new password.
How can I change my e-mail address and display name?
You can change your e-mail address and your display name under »My account« in the »Profile« tab.
Can i delete my account?
Yes, under »My account« in the »Delete account« tab.
Legal matters
Where can I find more information on data protection for the shop?
In our »Privacy Policy«
Where can I find the general terms and conditions?
You can find the terms »here«
Where can I find the site notice?
Click »here« to go to the site notice.
Contact details
Do you have a question about technology, price, delivery time or a store function?
We will be happy to help you with your request.
Phone:
- Germany: +49 7144.907-777
- Austria: +43 7252 220250
- Sweden: +46 08 732 75 50
E-Mail:
- Germany: order@hainbuch.de or shop-support@hainbuch.de
- Austria: verkauf@hainbuch.at or shop-support@hainbuch.de
- Sweden: hainbuch@hainbuch.se or shop-support@hainbuch.de